Terms & Conditions

WeTravels.co.uk is a UK-based online travel agency (OTA) specialising in flight ticket search, comparison, and booking. We operate as an intermediary between passengers and airline carriers, consolidators, and ticketing systems globally.

We offer the following core services:

• Flight Search & Comparison — Real-time search across hundreds of airlines, including low-cost carriers and full-service airlines.
• Ticket Booking — Secure purchase of economy, premium economy, business, and first-class tickets.
• Multi-City & Complex Itineraries — Booking support for round-trips, one-way, and multi-stop journeys.
• Managed Bookings — Assistance with date changes, seat selection, baggage additions, and name corrections where permitted by airlines.
• 24/7 Customer Support — Dedicated travel experts available via phone, email, and WhatsApp.

WeTravels.co.uk is not an airline, and does not operate, own, or control any aircraft or flight schedules. All travel is subject to the operating carrier's own terms and conditions.

When you make a booking through WeTravels.co.uk, you are purchasing a ticket from the airline or ticketing consolidator. We act as your agent to facilitate this transaction.

• All bookings are subject to seat availability at the time of purchase. Prices and availability can change until payment is confirmed.
• A booking confirmation will be sent to your registered email address once payment is successfully processed.
• It is your responsibility to check the confirmation email for accuracy, including passenger names, travel dates, flight numbers, and baggage allowances.
• WeTravels.co.uk reserves the right to cancel a booking if we are unable to confirm it with the airline or if fraudulent activity is detected. In such cases, a full refund will be issued.
• Group bookings (10 or more passengers) may be subject to separate pricing and terms. Contact us directly for group travel enquiries.

All payments must be made in full at the time of booking unless a payment plan is explicitly offered. WeTravels.co.uk accepts major debit and credit cards (Visa, Mastercard, American Express), as well as bank transfers for certain bookings.

• Prices displayed include all applicable taxes, airport charges, and carrier-imposed fees unless clearly labelled otherwise.
• Prices are dynamic and may fluctuate due to airline fare rules, currency exchange rates, or availability changes. Your price is only guaranteed once payment is confirmed and a ticket number is issued.
• WeTravels.co.uk charges a service fee on certain bookings. This fee is non-refundable and will be displayed clearly before checkout.
• Where a price error occurs due to a system or human error, WeTravels.co.uk reserves the right to notify you and offer an amendment or full refund.
• Card payments may be subject to a processing fee. No hidden charges will be applied without prior disclosure at checkout.
• Currency conversion is handled by your card provider. WeTravels.co.uk is not responsible for foreign exchange rates or bank charges applied by your financial institution.

Each airline has its own independently set terms and conditions which govern your travel. By booking through WeTravels.co.uk, you agree to comply with the relevant airline's policies, including but not limited to:

• Check-in Requirements — Passengers must comply with the airline's check-in deadlines (typically 2–3 hours before departure for international flights). Failure to check in on time may result in forfeiture of the ticket.
• Baggage Allowances — Checked and cabin baggage limits are set by the airline and vary by route, fare class, and frequent flyer status. WeTravels.co.uk will display the allowance at the time of booking; however, we are not liable for changes made by airlines post-booking.
• Schedule Changes — Airlines may change flight schedules, routes, or aircraft type without notice. WeTravels.co.uk will inform you of significant changes where we are notified by the airline.
• Flight Cancellations by Airlines — If an airline cancels your flight, you are entitled to a full refund, re-routing, or rebooking under EU Regulation 261/2004 (where applicable). WeTravels.co.uk will assist in processing your claim.
• Denied Boarding — In cases of overbooking, compensation may be due under applicable regulations. WeTravels.co.uk can assist but is not directly liable for airline-level decisions.
• Visa & Travel Documents — Passengers are solely responsible for ensuring they hold valid passports, visas, and any required travel authorisations. WeTravels.co.uk does not provide immigration advice.
• Health & Travel Requirements — Requirements for vaccinations, health documentation, or COVID-related travel rules are the responsibility of the passenger. Always check with the relevant embassy or airline before travel.

Cancellation and refund eligibility is primarily governed by the airline's fare rules. WeTravels.co.uk will process refund requests in accordance with these rules.

• Non-Refundable Tickets — Many low-cost and promotional fares are non-refundable. This will be clearly indicated at checkout. Taxes may be partially refundable even for non-refundable fares.
• Refundable Tickets — Refunds for eligible tickets will be credited back to the original payment method. Processing time is typically 7–30 business days, depending on the airline and payment provider.
• WeTravels.co.uk Service Fee — Our service fee is non-refundable in all cases, as it covers the cost of processing your booking.
• How to Cancel — To request a cancellation, contact us via phone, email, or WhatsApp. We will submit the cancellation request to the airline on your behalf.
• 24-Hour Cooling Off — For certain bookings made at least 7 days before departure, you may be entitled to cancel within 24 hours of booking for a full refund. This is subject to the airline's own cooling-off policy.
• No-Shows — Failure to board your flight without prior cancellation will typically result in full forfeiture of the ticket value.

WeTravels.co.uk is committed to delivering a transparent and professional service. The following policies govern how we operate:

• Accuracy of Information — We make every effort to ensure that flight schedules, prices, and availability shown on our platform are accurate. However, we rely on data from airline systems and cannot guarantee real-time accuracy at all times.
• Communication — We will communicate with you via email and phone for booking confirmations, updates, and support. Please ensure your contact details are accurate when booking.
• Amendments — Date changes, name corrections, and add-ons (baggage, meals, seats) can be requested through our support team, subject to airline availability and applicable fees.
• Fare Guarantee — Once your ticket is issued and payment confirmed, the fare is locked in regardless of subsequent price changes.
• Complaints — If you are unhappy with our service, please contact us at reservations@wetravels.co.uk. We aim to respond to all complaints within 5 business days.
• Service Availability — Our online platform is generally available 24/7. However, we may need to carry out maintenance which could result in temporary interruptions. Our phone support team operates during business hours.

It is your responsibility to ensure all passenger details provided at the time of booking are accurate and match the travel documents that will be presented at check-in.

• Passenger names must exactly match the name on the passport or ID to be used for travel. WeTravels.co.uk and airlines are not liable for denied boarding due to name discrepancies.
• Date of birth must be accurate, particularly for infants (under 2) and children (2–11), as these affect fare calculations and seat assignments.
• Any name correction requests will be subject to airline policy and may incur an amendment fee. Some airlines do not permit name corrections.
• Passengers requiring special assistance (wheelchair, medical equipment, unaccompanied minors) must notify WeTravels.co.uk at the time of booking so we can arrange this with the airline.

WeTravels.co.uk acts as an agent between the passenger and airline carriers. Our liability is limited accordingly:

• We are not liable for flight delays, cancellations, diversions, overbooking, or any changes to flight schedules caused by airlines or third parties.
• We are not responsible for lost, damaged, or delayed baggage, which is governed exclusively by the airline's conditions of carriage.
• We are not liable for losses caused by circumstances beyond our control, including but not limited to natural disasters, political unrest, pandemics, or acts of terrorism.
• Our total liability to you in connection with a booking shall not exceed the total amount you paid to us for that specific booking.
• We do not guarantee the accuracy of third-party content, airline schedules, or destination information displayed on our platform.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

WeTravels.co.uk is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Data We Collect — Name, date of birth, passport details, contact information, payment details, and booking history.
• How We Use It — To process and manage your bookings, send you booking confirmations, provide customer support, and comply with legal obligations.
• Data Sharing — We share your data with airlines, payment processors, and regulatory authorities only as necessary to fulfil your booking. We do not sell your data to third parties.
• Data Retention — We retain your booking data for up to 7 years as required by UK tax and legal regulations.
• Your Rights — You have the right to access, correct, delete, or restrict the use of your personal data. To exercise these rights, contact us at reservations@wetravels.co.uk.
• Security — We use SSL encryption and PCI-DSS compliant payment processing to protect your financial information.

Our website uses cookies to enhance your browsing experience and provide personalised services. By continuing to use our site, you consent to our use of cookies.

• Essential Cookies — Required for the website to function correctly (e.g., session management, security). These cannot be disabled.
• Analytics Cookies — Help us understand how users interact with our platform so we can improve performance and content.
• Preference Cookies — Remember your settings such as currency, language, and recent searches.
• Marketing Cookies — Used to deliver relevant advertisements. You can opt out via your browser settings or our cookie preferences panel.

You can control cookie settings through your browser. Note that disabling certain cookies may affect functionality.

All content on the WeTravels.co.uk website, including text, graphics, logos, icons, images, and software, is the property of WeTravels.co.uk or its content suppliers and is protected by UK and international copyright laws.

• You may not reproduce, distribute, or create derivative works from any content on our site without express written permission.
• The WeTravels.co.uk name, logo, and brand marks are registered trademarks. Unauthorised use is strictly prohibited.
• User-submitted content (e.g., reviews) remains your property, but you grant WeTravels.co.uk a non-exclusive licence to use, reproduce, and display such content on our platform.

By using our platform, you agree not to:

• Submit false, fraudulent, or misleading information during the booking process.
• Use automated scripts, bots, or scrapers to access or extract data from our website.
• Attempt to circumvent security measures or access systems without authorisation.
• Use our platform for any unlawful purpose, including ticket touting or money laundering.
• Resell tickets purchased through WeTravels.co.uk without our prior written consent.

WeTravels.co.uk reserves the right to suspend or terminate access for any user found to be in violation of these conduct standards.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

WeTravels.co.uk reserves the right to update, modify, or replace these Terms & Conditions at any time. Changes will be effective immediately upon posting to this page, with the "Last updated" date revised accordingly.

We encourage you to review these terms periodically. Continued use of our services after any changes constitutes your acceptance of the revised terms.

If you have any questions about these Terms & Conditions, or wish to exercise any of your legal rights, please contact us: